Refund and Returns Policy

Refund and Returns Policy

At BritishSupplyHub, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to assist. Please review our Refund and Returns Policy below for clear instructions on how to return items and request a refund.

Return & Refund Policy Conditions

We offer easy returns and refunds for purchases made through our website, under the following conditions:

Return Period

Notify us about any issues with your order (e.g., damaged items) within 24 hours of receiving your delivery.

If you wish to return an item for any other reason, please contact us within 14 days of receiving your order.

All returns must be completed within 30 days from the delivery date.

Item Condition

Returned items must be in their original, unopened condition and should be unused, just as they were when you received them.

Return Shipping Costs

Return shipping costs are the buyer's responsibility, unless the item is faulty or damaged upon receipt.

Please note: Postage and shipping costs are non-refundable, except in the case of faulty or damaged products.

Damaged or Faulty Items

If your item arrives damaged or is faulty, you must contact us within 24 hours of receiving the product.

To process your return for damaged or faulty goods, please send clear photographs of the damage to our customer service email. The contact email is provided below.

Special Order Products

Custom-made, specially ordered, or altered items (e.g., products cut to specifications or drilled) can only be returned if they are faulty or damaged. Non-damaged, non-faulty custom items are non-returnable.

Change of Mind or Incorrect Orders

If you change your mind or order the wrong product, return shipping costs will be at your expense. Shipping costs are non-refundable in such cases.

How to Contact Us

If you have any questions or need further assistance with your return, please reach out using the following contact details:

Address: 55, Queens Park Court, Ilbert Street, London W10 4QB

Email: sales@britishsupplyhub.co.uk

Phone: 07452 792733

Thank you for choosing BritishSupplyHub. We value your business and are committed to offering you the best service possible.