Privacy Policy

Privacy Policy

Introduction
Welcome to BritishSupplyHub, a trading name of Online Hub Ltd (Company Number: 15715278). We value your privacy and are committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase. By using our site, you consent to the terms outlined in this policy. Please read it carefully.

Information We Collect
We collect and process the following types of data:

Personal Identification Information: This includes your name, email address, phone number, and postal address.

Payment Information: We collect credit/debit card details and other necessary payment information to process your transactions securely.

Technical Data: This includes your IP address, browser type, device information, operating system, and other technical details needed to interact with our website.

Usage Data: This refers to how you interact with our website, products, and services.

Marketing and Communications Data: This includes your preferences for receiving marketing communications and other updates from us.

How We Use Your Information
The information we collect is used for the following purposes:

To Process Transactions: To complete your orders and manage your account.

To Send Review Invitations: We may use third-party services to collect and facilitate product reviews.

To Improve Our Services: To analyze how our website is used and enhance your shopping experience.

Marketing Communications: If you subscribe to our newsletter, we may send you promotional emails, special offers, and updates.

Advertising: We may use your information to track conversions via advertising platforms like Google Ads, Microsoft Ads, Meta, and TikTok (using encrypted or hashed data).

Email Communications: We will send order-related updates and respond to inquiries. If you subscribe to our mailing list, you will receive marketing emails. You can opt out at any time via the unsubscribe link in emails.

To Communicate With You: We may send updates, newsletters, and information that may be of interest to you.

For Marketing Purposes: To notify you about similar products or services you have shown interest in or purchased.

To Comply with Legal Obligations: We may use your data to fulfill legal or regulatory obligations.

Sharing Your Information
We do not sell or trade your personal data. However, we may share your information in the following cases:

Service Providers: We may share your information with third-party service providers that assist with payment processing, order fulfillment, customer service, data analysis, email delivery, and marketing.

Review Sites and Social Media: If you leave a review, we may share it on our website or on social media channels.

Legal Obligations: We may disclose personal data in response to legal requests, such as court orders or government inquiries.

Data Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no data transmission method over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request corrections to any inaccurate or incomplete data.

Right to Erasure: You may request the deletion of your data in certain circumstances.

Right to Restrict Processing: You can request that we limit the processing of your personal data in specific situations.

Right to Object to Processing: You may object to certain data processing activities.

Right to Data Portability: You can request the transfer of your personal data to another organization or directly to you.

If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page. Please review this policy periodically to stay informed about how we protect your data.

Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us:

Address:
BritishSupplyHub
55, Queens Park Court, Ilbert Street,
London W10 4QB

Email: sales@britishsupplyhub.co.uk
Phone: 07452 792733

Thank you for choosing BritishSupplyHub. We are committed to safeguarding your privacy and personal data.